Financial Assistance Provided: Yes
Site Selection Assistance: Yes
Lease Negotiation Assistance: Yes
Recruiting Assistance: Yes
Co-Operative Advertising: Yes
Training:
Training & Support
The OrthoNOW training and support team is dedicated to helping our
franchise owners thrive by offering all the tools and resources you
need to grow and manage your business. We take you through the
first early stages of building the foundation through the opening
of your new business using specific, task-oriented checklists that
help you stay focused on top priorities. Even after launch, we are
available to support and guide you as you continue to grow your
business and navigate the journey of franchise ownership.
With our full support and a pre-opening package, you'll be able to
hit the ground running as soon as you complete our pre-opening task
list and the required week-long franchise training session. Our
national vendor partners will take you from locating the best sites
in your territory through construction and set up. Your business
can be built out while your primary focus is on building
relationships in your communities.
Onboarding
We provide new franchise owners with a detailed action plan and
coaching guide that outlines everything they need to do from the
day they come on board to the day the franchise opens for business.
This onboarding plan helps franchise owners launch flawlessly
within 9 months. It? ™s designed to be a fast track to launch and
it covers:
- Dedicated Franchise Advisor Assigned to you with scheduled
coaching calls
- Online Intranet Centralized resource center with 24/7 access to
all tools and resources
- Operations Manual A clear and detailed description of OrthoNOW
policies, procedures, and brand standards
- Onboarding Checklists Critical task lists to keep you focused
and on track with launch milestones
- Administrative Infrastructure Management, daily operations and
back office system set up
OrthoNOW University
New Franchise Training
This comprehensive, hands-on training program includes:
- Onboarding Training - 5 days of classroom and field training
(including a road trip to a local OrthoNOW operation to view A Day
in the Life) and a structured action plan
- Launch Training- 5 days of onsite training and a structured
checklist for your business launch from just before to just after
opening
- Online Operations Manual - Includes best practices, operating
procedures, daily management processes
- Financial Management - Standardized Chart of Accounts and
bookkeeping assistance through launch
- Software Training - Our customized software system, which helps
manage all aspects of your business, including patient intake,
scheduling, and integrated payroll processing.
- Billing Training - Billing services provided by approved
vendors make insurance collections easy.
- Licensing and Credentialing Training - Assistance with this
critical function in your state.
- Comprehensive Operations and Procedures Manual - Details
recommended recruiting, hiring, and staffing procedures, and
everything else you need to know to profitably run your OrthoNOW
business.
- Site Selection Guidelines - To locate the right location for
your business
- Sales and Marketing - Protocols, systems and tools for your
business, advertising materials, marketing and promotional
guidelines, a dedicated sales coach, marketing starter kit, market
blitz program, email marketing, and customer acquisition
techniques
- Social Media - Social media etiquette and training on online
platform
- Purchasing - Introduction to our vendor partnership program,
including payroll, office supplies and more
2) Launch Training
Launch training occurs over a 5 day period surrounding the opening
date of your new business. This training covers several critical
topics that ensure a flawless launch of your local OrthoNOW
business:
- Manager and Staff orientation
- Licenses, certification, and inspections
- Opening and closing procedures
- Key operational workflows
- Inventory levels
- Customer Service Skills
- Goal setting
- Technology and reports
- And more!
Other Training Opportunities
OrthoNOW offers our franchise owners various webinars and training
programs available on demand, such as:
- Onsite client location training
- Social media training
- Financial management and reporting training
- Management team training
- Slide decks and "How To" documents make it easy to implement
these trainings in your location using traditional Train the
Trainer techniques.
Sales And Marketing
We have proven sales protocols, market research, and marketing
protocols that identify what our customers want and expect from
OrthoNOW. By working with a professional brand and design firm, we
have developed OrthoNOW brand standards that ensure consistency
across the system. We will help you develop and implement an
opening marketing plan and support you with long-term local
marketing strategies using the following tools:
- Prospect leads database
- Annual marketing plan
- Microsites for each franchise location
- Corporate social media content
- Targeted email marketing campaigns
- Weekly promotion campaign
- Monthly automated e-newsletter
- Automated customer surveys
- Uniform guidelines
Ongoing Support
Our support doesn't stop after you open your OrthoNOW business. We
continue to provide resources that will help you navigate the world
of franchise ownership. In addition to the corporate support team,
our OrthoNOW franchise owners have access to a nationwide network
of fellow owners who are an instrumental support system and a great
place to share best practices.
Our support tools are designed to provide our franchise owners a
maximum return on their investment by running an efficient,
sales-driven organization:
- Ongoing franchise consulting
- Website leads capture
- Sales and cold call support
- Business KPIs
- Annual sales minimums
- Monthly P&L reviews
- Inventory tools
- Annual budget calls
- Franchise advisory council
- Quarterly update webinars
- Annual franchise reunion
Every year, our corporate support team will meet with you to
review your financial statements and help you with next year's
budgeting process. We are always available to assist in sales calls
and negotiations. We host an annual franchise owner reunion every
year at our Miami, Florida headquarters so you can learn about the
new programs and network with your peers. Additionally, we provide
you with all the marketing tools required to grow a thriving
business. Every quarter, franchise owners participate in a webinar
to discuss trends, challenges, and wins across the system in order
to improve the brand and share best practices.
We seek driven business leaders who are highly motivated to build a
business by following our proven strategy to aggressively target
their market, quickly secure exclusive accounts, and consistently
exceed business goals. It is together with our franchise owners
that we will transform the OrthoNOW brand into a household name and
solidify our reputation as the leader in orthopedic urgent
care.