Training and Support
includes:
Operations Manual
Supporting Strategies provides everything you need to develop,
manage, and grow your team and business. We provide a
comprehensive Operations Manual, covering everything you need to
know from using our proprietary technology, our value pricing
recurring revenue model, building a referral network, providing
exceptional customer delight and hiring and retaining qualified
staff to name just a few. We're serious about our commitment to
make sure our franchisees are well-equipped to succeed. As
innovation is critical to continuing success, we provide ongoing
training, knowledge, and network engagement to keep our teams
up-to-speed on industry trends, practices and ahead of the curve
with what's new and next via our progressive product and service
roadmap.
WorkPlace™ and Supporting Strategies
University
One of the franchise benefits we're proudest of is our
proprietary workflow management software. We know that to be
competitive, you need a sophisticated, current technology toolset
that evolves with the needs of your business. WorkPlace™ allows you
intuitive one-stop access to everything you need to effectively
operate and grow your franchise.
- Business Management - Track employee time and create billing
invoices for client billing. Also, easily utilize payroll data and
analyze budget variances.
- Supporting Strategies University - A complete library of
solution-focused and video-based courses, as well as customized
templates and articles on operations, business development, human
resources, and bookkeeping.
- Team Management - Let WorkPlace™ help you manage team budgets,
employee demographic data, and more.
- Client Management - WorkPlace™ gives you all the tools you need
to conveniently store and retrieve client information. It also
provides easy access to the specific procedures needed to serve
each client.
- Task Management - Having client information at your fingertips
is crucial; WorkPlace™ makes it easier than ever to consolidate
critical client information.
Virtual Key and Virtual Cloud
Our Virtual Key and Cloud provides every franchisee and team
member with the hardware (technology provisioning), software, and
support needed to succeed in their role. A cloud-based management
model allows for safe, more efficient, and accurate bookkeeping and
the ability to turn system access on/off via a simple support
request.
Franchise Support
As a new franchisee, it's important that you feel like part of
the Supporting Strategies family. When you sign on with us, you
will be assigned a dedicated Onboarding Specialist responsible for
helping you establish and launch your business by coordinating your
systems training, product and service education, tech set-up, etc.
and serve as your 'go-to' resource through Year 1.
Additionally, you'll work with our Growth and Network
Engagement leaders and teams to develop sales and marketing
strategy and hone your skills. Our Talent Acquisition team supports
all facets of your hiring needs. At the one-year mark, you
will be assigned to a Franchise Support Network group with 6-8
other franchisees. This is a mutually beneficial symbiotic
relationship, where members are encouraged to support and advise
each other as you transition from 'rookie' franchisees to
prosperous business owners.
Exclusive Marketing Territory
With Supporting Strategies, you won't just own a bookkeeping
franchise, you'll also own a designated territory and the
opportunity to serve businesses in your community. We grant
exclusive marketing rights to operate within your protected
territory and provide assets and tools customized to your unique
territory brand.
Marketing Kit
It's all about the leads. Marketing is just one component of
our responsibility to our franchisees. A cohesive marketing
and sales enablement strategy is a key differentiator for
Supporting Strategies. In addition to an overarching
plan leading our brand sentiment, promotion, and integrity, we
provide personalized territory-specific tactics, approach, and
support to ensure you have everything needed to market your
business, generate sales, and outshine the
competition.
To make the most of your exclusive marketing territory, we
encourage you to take full advantage of our suite of perpetually
innovating marketing resources. Some examples:
- Search engine optimized & natively mobile corporate
Supporting Strategies website with dynamic franchise location
microsites (coming soon!)
- Social media strategy, marketing and content supported by the
Growth team
- Branded assets including display banners, letterhead, business
cards, and a broad variety of sales and marketing collateral in
English and Spanish languages
- Event planning, promotion, and support by the Growth team
- Ad design and layout services
- Email campaign development and support
- Much more!