Vision: To expand our reach as the most esteemed waxing
salon where our empowered team supports one another, offers an
elevated Guest experience, and enriches the communities that we
serve.
Our Mission At Urban Waxx we do much more than just wax. We
deliver an extraordinary experience for every Guest. We create
surprise and delight. We help people look good and feel great. We
raise self-esteem. We increase self-confidence. WE MAKE MAGIC! All
of this begins with you!
Our Core Values
Excellent Guest Service is in our DNA.
We take delight in delighting our guests.
We all work together toward a common goal of crafting an
over-the-top experience for each other and our guests. Together we
make magic, create memorable connections, and are famous for
friendly service. We don't settle for ordinary, we strive for
extraordinary. Every moment is crucial, we OBSESS over the details,
and we never take an opportunity to "wow" for granted. Excellent
guest service is the sum of meaningful efforts, repeated day in and
day out. We honor the experience and never forget that our guests
have endless options to choose from. We want them to not only
choose us today but choose us forever!
We believe in impeccable communication, feedback, and
transparency.
An integral part of our culture is speaking openly and honestly to
work toward a common goal.
We are a team that relies on feedback through sincere and uplifting
interactions. We are solution-driven problem solvers - instead of
complaining, we focus on what is in our power to fix, and don't get
stuck on things that are out of our control. We constructively
share information, insight, and advice to manage tough situations
with courage and candor. We offer and ask for help and use every
opportunity to learn from each other. We keep it real and are
collectively allergic to gossip; instead, we believe that when you
dedicate your time to the improvement of yourself, you have no time
to criticize others.
We are always learning, growing, and evolving.
We believe that complacency deprives us of the opportunity to
grow.
We are committed to continual improvement and lifelong learning. We
cherish any opportunity to learn and take responsibility for our
mistakes. We avoid keeping a rigid grasp on our own thoughts and
beliefs, knowing that with permission to think outside the box
comes the freedom for creative innovation and greatness. There are
no excuses, only the promise to do better and be better. Apathy is
our enemy. We routinely take the time for exploration and
reflection; doing so allows us to achieve larger, communal goals.
We understand that believing we can get through hard things will
create a resilient, accountable, strong team, who face challenges
head on. Our minds stay curious, and we have fun while never
stopping to best ourselves.
We celebrate diversity and value our differences.
We know we are strongest when we embrace the full spectrum of
humanity.
We appreciate what each individual brings to the collective
experience and cherish the role we play in their journey. We know
that diversity drives innovation and stems from unique life
experiences, culture, upbringing and individual views. We are
devoted to providing a safe, welcoming, and inclusive environment
for every team member and guest, and are consistent in our effort
to honor and celebrate our differences. Hate of any kind will never
be tolerated; we insist on a culture of respect for all, and
realize that words and actions matter. We strive for excellence in
everything we do, and understand excellence will never be achieved
without diversity.
We believe in trust and giving the benefit of the doubt.
Trust within a team is the confidence that those around you are
operating with mutual conviction.
Trust turns a group of people into a team. To develop trust we
must- as individuals -operate with vulnerability, patience, and
integrity. We let go of our individual egos, and appreciate the
opinions of our fellow team members. We have a short memory when
mistakes are made because we are quick to take responsibility. When
we trust each other, we build authentic connections and cultivate
enthusiastic support. We encourage each other and ourselves to do
what's just and right even when no one is watching; integrity is
not optional. We are as enthusiastic about each other's success as
if it were our own. Above all, we are a team.
We Run on Time Integrity.
We realize time and energy are finite and precious.
Time is valuable. We respect it in all aspects. We value all
interactions with our guests and one another, always mindful of
time; we give it, we honor it and we don't disregard it. Because
our guests have chosen to incorporate us into their busy lives,
being punctual and making the most of their time is important to
us. We strive to be 100% on time, every time, and in exchange, we
ask the same of our guests. We also believe that work-life balance
is essential in order to maintain an overall sense of harmony. Time
integrity is fueled by energy and exceptional work requires time
off to replenish, refuel and rebuild that energy for tomorrow. Our
team is empowered to build a responsible work-life model that
reflects the needs of their unique lives. In our salons, we are
experts at our craft; equally notable, we are students, parents,
partners, adventurers, dreamers, and magic makers. Having a balance
between professional and personal worlds leads to a happier and
healthier team
We are always in service.
Giving without the expectation of receiving is the truest form of
being in service.
As a team, we possess a serve-first mindset. Each and every time we
perform an act of service or ask ourselves: "How can I help?" we
shift from me-focused to we-focused. Whether it's through one small
interaction or philanthropic efforts, we get joy out of helping
others. We encourage each other to be selfless, ethical, and
compassionate community members, dedicated to being in service in
all aspects of our lives. We believe in community and collaboration
and understand that if we are all focused on the success of our
society as a whole, we will thrive. As a company, we seek to align
ourselves with like-minded organizations who endeavor to connect
and serve our communities. Our collective goal: to give more than
we take and leave the world a better place.
Waxx Happy - It's what we do!
Waxx happy isn't a slogan- it's a state of mind.
We know the importance of attracting and cultivating happy humans
to create the magic at Urban Waxx. We are radical optimists and
purposeful dreamers who choose every day to see the good and create
the great. We understand that while what we do is wax, what we
offer is so much more. We cherish the connections we make with our
guests, our community, and each other. We seek to connect, inspire,
and bring joy into every interaction in our day, and create lasting
relationships that matter. We support each other through dark times
and celebrate the light. We thrive together and approach life with
gusto. We don't take ourselves too seriously and we find the fun in
even the most mundane tasks. We build each other up and if any of
us should stumble, there is a team behind them to pick them up.